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Bluetel Help Centre
  1. Bluetel Help Centre
  2. Bluetel Support - Birley Clubs Salesforce

Bluetel Support - Birley Clubs Salesforce

Welcome!

If you need assistance with Birley Salesforce please select one of the options below and provide as much detail as possible.

Your request will be sent directly to Bluetel who will respond to your request as appropriate.

Merge Duplicate Member

There are duplicate member IDs for the same person

Specify which record (by its ID) you prefer to retain and which you would like to merge. The team will follow this guidance unless there is a technical reason not to, in which case a comment will be added to provide this reasoning.

Required fields are marked with an asterisk*

Provide any additional information, such as specific values to retain (emails, etc) on the combined record

, multiple selections available,
Enter name or email...

Add additional people who will receive updates for this request. You and the other person must both have accounts on the support site in order to use this feature.

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