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Bluetel Help Centre
  1. Bluetel Help Centre
  2. Bluetel Support - Birley Clubs Salesforce

Bluetel Support - Birley Clubs Salesforce

Welcome!

If you need assistance with Birley Salesforce please select one of the options below and provide as much detail as possible.

Your request will be sent directly to Bluetel who will respond to your request as appropriate.

New User Account

I have a new starter and require them to have access to Salesforce.

If you need a new user to be granted access to Salesforce please complete the details below.

Required fields are marked with an asterisk*

Provide the full name of the new starter

e.g. 22/Sep/26

If you are not sure of the exact date, put in a tentative one.

In order to create a user in Salesforce a company email address must already have been created. We are unable to provision accounts using personal email addresses.

Which team is this person joining, if possible provide their actual job title.

Specify another user within the system whose access we should replicate for this new starter, as well as the name of the person who they report to.

If there is any other details which need to be provided enter them here

Drag and drop files, paste screenshots, or browse
, multiple selections available,
Enter name or email...

Add additional people who will receive updates for this request. You and the other person must both have accounts on the support site in order to use this feature.

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